Terms & Conditions

1. Platform Overview & Eligibility

Lakwaye B2B operates as a premier B2B and e-commerce marketplace connecting wholesale merchants, distributors, verified sellers, and buyers across Nigeria.

• Age Requirement: You must be at least 18 years old or possess legal business operating capacity in your jurisdiction.
• Account Accuracy: You agree to provide true, accurate, current, and complete information during registration and keep your credentials updated.

2. Account Security & Access Controls

To prevent identity theft and fraud on the marketplace:

• You are solely responsible for maintaining the confidentiality of your login credentials (username, password, and OTP codes).
• Sharing accounts across unauthorized third parties is strictly prohibited.
• You must notify Lakwaye B2B immediately at security@lakwaye.com if you suspect any unauthorized access or breach.

3. Seller Obligations & Listing Standards

Registered merchants and sellers agree to the highest commercial standards:

• Authenticity & Quality: Sellers must only post genuine, legally acquired items matching exact descriptions, images, and item conditions (new, used, or refurbished).
• Prohibited Items: It is strictly forbidden to list stolen property, counterfeits, hazardous materials, weapons, controlled pharmaceuticals, or items that violate Nigerian copyright and intellectual property laws.
• Honest Pricing: Prices, wholesale quantities, pack sizes, and delivery fees must be accurately stated without hidden surcharges.

4. Payments, Escrow & PayVessel Gateway Security

Lakwaye B2B implements bank-grade server-side initialized payment protocols:

• All online card, USSD, and virtual account transactions are processed securely through licensed payment partners (including PayVessel).
• Payments are verified via server-to-server confirmation endpoints to protect buyers and sellers from payment manipulation or spoofed receipts.
• Orders are marked as complete only upon verified clearance of funds.

5. Delivery, Returns & Dispute Resolution

Goods shipped must match the agreed order specification:

• Buyers must inspect goods upon delivery. Any defect, shortage, or non-conformance must be reported within forty-eight (48) hours of receipt.
• Legitimate disputes will be mediated by the Lakwaye B2B Resolution Center. Misrepresentations by sellers may result in withheld payouts or permanent merchant de-listing.

6. Prohibited Activities & Anti-Fraud

Users agree not to engage in any of the following activities:

• Scraping, automated data harvesting, or denial-of-service (DoS) attempts against our infrastructure.
• Bypassing platform payment safeguards or attempting off-platform fraudulent deals designed to evade escrow protection.
• Injecting malicious code, SQL injection, Cross-Site Scripting (XSS), or exploiting security vulnerabilities.

7. Intellectual Property

All platform logos, visual designs, software code, UI components, database schemas, and branding are the exclusive property of Lakwaye B2B or its licensors. User-submitted listings grant Lakwaye B2B a non-exclusive license to display the content for promotional purposes.

8. Limitation of Liability

To the maximum extent permitted by applicable Nigerian law, Lakwaye B2B shall not be liable for indirect, incidental, punitive, or consequential damages arising out of transactions between buyers and independent third-party sellers.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes shall be submitted to the exclusive jurisdiction of the state or federal courts situated in Nigeria.

10. Inquiries

For legal inquiries regarding these terms, contact our legal department at legal@lakwaye.com or reach us via our Contact Us page.